SHIPPING & RETURN

DELIVERY TIME

We only deliver to the EU + UK.

 

DHL                                                                 

- Benelux:                           1 day                 

- The rest of the Eu          2 - 5 days         

 

DPD

- Belgium:                          1 - 2 days        

- The rest of the Eu          2 - 5 days        

 

Bpost

- Benelux:                          1 - 3 days        

- The rest of the Eu         3 - 5 days        

 

Please keep in mind that the processing time can take up to 1-2 days (Mon-Friday) processing and delivery time may vary during holidays.

 

ORDER TRACKING 

Orders can be tracked with the link provided in the email confirmation we send when your order ships.

 

MODIFYING ORDER

Once an order is placed, we are unable to modify the order.

 

ORDER CANCELLATION

Once an order has been placed and paid we are unable to cancel it. Once you receive your items, you may proceed with a standard return.

 

PAYMENT INFORMATION

We accept:

  • MasterCard
  • Visa
  • American Express
  • IDeal
  • PayPal
  • Bancontact

 

RETURNS, REFUNDS AND EXCHANGES

If your item was received damaged or broken, you may return it within 14 days of receiving your item.  It must be returned untouched, unopened, unused and in its original packaging. Otherwise, all sales are final. No other returns, refunds or exchanges allowed. 

 

Send all returns to the following address:

KELSA

'T veer 15

2800 Mechelen

Belgium